Terms of service

Terms of Service

Last updated:01/01/2026

1. Company Information

This website is operated by DAKU.WORLD.

Trading Name: DAKU
Legal Entity: DAKU LTD
Registered Address: DAKU, 71-75 Shelton Street, Covent Garden London United Kingdom, London, WC2H 9JQ, United Kingdom
Email Contact: customerservice@daku.world

In accordance with the Electronic Commerce Regulations 2002, this information is provided to enable direct and effective communication.

2. Acceptance of Terms

By accessing this website or placing an order, you agree to be legally bound by these Terms of Service (“Terms”), together with our Privacy Policy and Returns & Refunds Policy.

If you do not agree, you must not use this website or purchase our products.

3. Eligibility

You confirm that:

You are at least 18 years old or have legal capacity to enter into a contract
All information you provide is accurate and complete

We reserve the right to refuse service at our discretion where permitted by law.

4. Products & Descriptions

DAKU.WORLD sells premium caps, hats, and gift cards.

All descriptions, images, and specifications are provided for guidance only. Due to the nature of luxury materials and ethical sourcing, minor variations may occur and do not constitute a defect.

5. Pricing & Payment

All prices are displayed in GBP (£) unless otherwise stated and include applicable UK taxes.

We reserve the right to change prices at any time. Payment must be made in full at checkout using an approved payment method.

A contract is formed only when payment is accepted and order confirmation is issued.

6. Final Sale, Cancellations, Returns & Refunds

6.1 Final Sale Policy

All items sold on www.daku.world are final sale.

We do not offer cancellations, returns, exchanges, or refunds except where strictly required by UK consumer law.

6.2 Hygiene Exemption

In accordance with Regulation 28 of the Consumer Contracts Regulations 2013, goods which are sealed or unsealed items that come into contact with the head, hair, or skin are exempt from the 14-day right to cancel for hygiene and health protection reasons.

Customers therefore do not have a right to change their mind once goods are delivered.

6.3 Statutory Rights

Nothing in these Terms limits your statutory rights under the Consumer Rights Act 2015. Where goods are faulty, not as described, or not of satisfactory quality, remedies will be provided only as required by law.

Full details are set out in our Returns & Refunds Policy.

7. Faulty or Incorrect Goods

If you receive a faulty or incorrect item, you must notify us within 48 hours of delivery with clear photographic evidence.

Where a fault is verified:

Remedies will be limited to the minimum required by law
We reserve the right to repair or replace before offering a refund, where legally permitted

8. Gift Cards

Gift cards:

Are non-refundable and non-returnable
Cannot be redeemed for cash
Will not be replaced if lost, stolen, or misused

9. Delivery

Delivery times are estimates only. We are not liable for delays caused by third-party couriers, customs, or events beyond our reasonable control.

Risk passes to you upon delivery.

10. Intellectual Property

All content on this website is the intellectual property of DAKU.WORLD or its licensors.

You may not copy, reproduce, distribute, or exploit any content without prior written consent.

11. Acceptable Use

You must not:

Use the website unlawfully
Attempt unauthorised access to systems
Interfere with security or functionality
Misuse content or brand assets

We may suspend or terminate access for breaches.

12. Limitation of Liability

To the maximum extent permitted by law, DAKU LTD shall not be liable for:

Personal preference, dissatisfaction, or fit
Indirect or consequential losses
Loss of profits, data, or business
Courier or third-party failures

Nothing limits liability for death or personal injury caused by negligence, fraud, or any liability that cannot be excluded under UK law.

13. Force Majeure

We are not liable for failure or delay caused by events beyond reasonable control, including supply chain disruption, natural events, or government action.

14. Data Protection & Privacy

Personal data is processed in accordance with the UK GDPR and the Data Protection Act 2018.

Please refer to our Privacy Policy for full details.

15. Complaints & Dispute Resolution

We aim to resolve complaints promptly and fairly.

If a dispute cannot be resolved directly, consumers may be entitled to use an Alternative Dispute Resolution (ADR)provider. We are not obliged to participate but will advise where applicable.

16. Amendments

We may update these Terms at any time. Continued use of the website constitutes acceptance of the revised Terms.

17. Governing Law & Jurisdiction

These Terms are governed by the laws of England and Wales.

The courts of England and Wales shall have exclusive jurisdiction.

Legal Acknowledgement

By using this website or placing an order, you confirm that you have read, understood, and agreed to these Terms of Service.